KANDO Designs Ltd Frequently Asked Questions
Questions & Answers
Below are the answer to questions we are usually asked. We hope you find this information useful, however if we have left something out please feel free to contact us.
Will I get a Username?When you created your account you'll have used your email address as your username.
DO I HAVE TO CREATE AN ACCOUNT?If you'd prefer not to create an account you can checkout as a 'new customer' - if you decide you'd like to create an account in order to be able to track your order then you can do so very quickly and easily at the end of checkout.
WHAT HAPPENS IF I'VE FORGOTTEN MY PASSWORD?You can request your password to be reset by entering your email address on the Forgotten Password page and we'll send you a link in order to reset it.
HOW CAN I PAY FOR MY ORDER?We accept PayPal.
WILL I BE CHARGED FOR A SECOND POSTAGE IF PART OF MY ORDER IS NOT IN STOCK?No - if part of your Kando Designs order is out of stock, we won't charge you any extra to deliver it when it comes back into stock.
DO I HAVE TO PAY FOR DELIVERY?We always offer prices that include Postage, subject to a very reasonable minimum order spend.
HOW LONG DO I HAVE TO WAIT FOR MY ORDER TO ARRIVE?It depends where you are and which delivery service you have chosen - for more information please see our delivery details.
HOW DO I TRACK MY ORDER?If you've created an account you can track your Kando Designs order and view older orders online by logging in using this My Account link or by visiting the homepage and clicking on the Login / register link on the top right. If you haven't created an account you won't be able to track your orders through the website, please contact us for more information about your order.
CAN I CHANGE AN ORDER ONCE I'VE PLACED IT?As soon as we receive your order, we send it to our warehouse so that they can start work packing it for you, so unfortunately we can't make any changes. If you do need to make an alteration please contact us and we'll cancel your original order and place a fresh one for you.
DO YOU SELL GIFT VOUCHERS?Not at the moment, however this is something we are possibly considering for the future, when you subscribe to our newsletter you will see information on the news page regarding any decision we have made about offering Vouchers.
I'VE GOT A COUPON - HOW DO I REDEEM IT?If you have a 'money-off a particular product' or a general discount coupon, enter the barcode or special code from your coupon into the 'Vouchers and coupon codes' box in your basket, and click 'Add this voucher'. The value of the coupon will automatically be deducted from the relevant product/your order.
WHAT IF I'M OUT WHEN THE COURIER TRIES TO DELIVER?When placing your order you can provide a delivery instruction to leave the parcel in a safe place or with a neighbour. Otherwise the courier will leave a card and attempt to redeliver. Three attempts will be made to deliver your order before it is returned to us.
CAN I SEND MY PARCEL TO AN ADDRESS OTHER THAN MY HOME ADDRESS?Yes - just put your chosen address details in the 'delivery Address' section as you checkout.
CAN I HAVE DIFFERENT ITEMS FROM THE SAME ORDER DELIVERED TO MORE THAN ONE ADDRESS?No, you can only have them sent to one address. However, you can always place multiple orders, each with a different delivery address.